Help with your order

Track your order

Your tracking link is emailed as soon as your order is dispatched. Here's the quickest way to check on it, and how long delivery takes.

Check your email

We email your tracking details as soon as your order is dispatched. Have a look in your junk folder too.
Ask our AI assistant

Give it the email address on your order and your order number (or delivery postcode). It shows whether your order has been sent, with the tracking link.
Ask our AI assistant
Still not sure? Email us

Email us your order number and we'll look into it for you.
Email us your order number

How long delivery takes

Once your order is processed and paid, it's usually dispatched within 1-3 business days.

Then, after dispatch:

2-5 business days	Metro Brisbane, Sydney and Melbourne
2-7 business days	Gold Coast, Sunshine Coast, Northern Rivers, Adelaide, Wollongong and Newcastle
5-10 business days	Perth and Hobart
5-14 business days	All other regions

These are estimates, not guarantees: a supplier backlog can delay an order.

Some metro deliveries go straight from the supplier's warehouse on the same day, so your tracking can arrive after the delivery.
An order from more than one supplier gets a tracking number for each.
Anything on backorder is sent when it arrives, and we email you its tracking then.
For an exact delivery day or time, contact the courier with your tracking number.
Most deliveries need a signature.
Check your order when it arrives: missing, damaged or faulty items must be reported within 24 hours of delivery.