Placing Orders

Before placing an order with Commercial Equipment Online, please ensure you are selecting the correct product you require. Double-check the product title, description and dimensions to confirm they match your needs, don't rely on the product image. If you have any doubts or questions, don't hesitate to contact our friendly customer support team. We've had many instances where customers mistakenly ordered a fridge instead of a freezer or the incorrect size product due to misreading the product title and specifications. Please note that we will not be held responsible for any errors resulting from such oversight.

Once you place an order you will receive an immediate confirmation email with your order details. If for any reason, we don't have the product you ordered in stock, we will contact you immediately to offer either a refund, a similar product that may be in stock, or to advise how long till stock arrives and create a backorder.

We are strictly unable to reserve stock until an order has been paid for and finalised. For larger items like fridges, we make use of our suppliers' Australian warehouses to facilitate transportation and minimise expenses, allowing us to offer you cost savings.

Changing or Cancelling Orders

Once you’ve completed your order, you may request a change or cancellation of your order ONLY within one hour of placing the order. After one hour your order will be progressing to the next stage, so it won’t be possible to change it. However, you can return or exchange your order in line with our Returns Policy. Please note that for any cancellations, if you used ZipPay for your order, the merchant fees will not be reimbursed, as ZipPay does not refund them to us.

Backorders

Any items that are unavailable will be placed on backorder, and the remainder of your order will be shipped as soon as possible. Once the back-ordered product arrives it will be promptly dispatched and you will be notified by email with tracking details. No additional shipping fees will be charged.

Transit Cover

Transit cover/insurance is included on all orders in Australia. If the order/product was to go missing during shipping, you would not be held responsible, and we would send a replacement. However, if you contact the delivery company directly to organise an alternative delivery address then we won't be held responsible for any missing items/orders and the transit cover will be void.

Authority to Leave

All of our orders despatch by default NO AUTHORITY TO LEAVE and a signature will be required upon delivery. We do not allow Authority to Leave on any orders unless special circumstances are pre-arranged with our customer support. 

If you update your order with the courier company to Authority to Leave after we have dispatched your order, then you void your transit cover and we won't be held responsible for any lost or damaged items. 

Delivery Information

Please refer to our Delivery Terms page for delivery methods, timeframes, tracking, authority to leave and damage reporting requirements.

Returns & Warranty

For faulty items, warranty claims, or service requests, please refer to our Warranty & Service page. For change of mind returns and exchanges, please refer to our Returns & Exchanges page.