THIS IS VERY IMPORTANT! Please don't assume a new appliance will just simply fit in your intended final position because the old one did. Check and double-check both the item dimensions and the packed dimensions to ensure it will fit in your desired location. Please watch the video below from Nisbets, one of our suppliers.

Larger items and orders are predominantly shipped directly from our supplier's warehouse, which helps to reduce delivery costs as there is no double handling of freight and our suppliers have more favourable shipping rates. Delivery dates for your order are subject to the supplier's and courier's schedules and are usually out of our control.

If you require a more accurate delivery date/time, we ask that you please contact the courier directly once we have provided you with your tracking details. Alternatively, please contact us prior to ordering so we can request quotes from private couriers who can meet more specific delivery requirements.

• Standard (kerbside/door-to-door) deliveries will be unloaded into a loading bay or placed outside of your premises only.

• Standard deliveries will not be taken inside the building and most certainly not up any flights of stairs, or on the other side of the counter.

• If you require anything other than a standard drop-off to your front door or loading bay, please contact us prior to ordering and we will endeavour to find a delivery solution at a reasonable price to accommodate your needs.

• Most of our couriers will not confirm an exact date or time of arrival and expect you to be at the premises from 9am - 5pm ready for delivery. You can keep an eye on your tracking details so you have an idea of when your order will be delivered. For larger items, we always advise our suppliers to inform their couriers to call you before delivery to minimise any delivery issues, however, this is not guaranteed. If a phone call is required prior to delivery, then this can only be attained by us utilising private couriers, at a higher cost. Please contact us if this is required. 

We ONLY have a 24-hour window to make a freight warranty claim, this is due to our suppliers and courier's Terms & Conditions.

• PLEASE inspect all deliveries for damages immediately upon receipt.

• If there is any visible damage, please REJECT the delivery and the courier will return it back to the warehouse of origin. This is the fastest and easiest way for us to arrange a replacement.

• Shipping damages MUST be reported within 24 hours of receiving your order, with no exceptions. If you report any damage beyond 24 hours we will not be able to arrange a replacement or compensation. This is due to couriers simply denying/rejecting any claims when received more than 24 hours after delivery. Once received, please check immediately, don't leave it for a week or a month or more!

• Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window.

• Every order is inspected by warehouse staff prior to being loaded onto a truck for delivery, so it's unlikely an order is ever damaged other than in transit. Occasionally items can move around and become damaged in transit, be damaged by a forklift, or be damaged at the courier depot. 

• It's the customer's responsibility to check goods for damage and document any damages strictly within 24 hours, with no exceptions.

Yes please keep the packaging from your order for at least 1-2 weeks and do not dispose of it immediately. If a return request is required, our suppliers will not accept any items back if there is no packaging or if the packaging has been damaged.

We use a variety of reliable and cost-effective couriers including Australia Post, StarTrack, First Express, Couriers Please, Air Road, FedEx, Toll, TNT, SeaRoad, Big Post and Cope Sensitive Freight. We endeavour to consistently offer the best value shipping rates in Australia.

All deliveries by default are a standard kerbside/door-to-door (commercial address) service and will only be unloaded onto a loading bay or placed outside of your premises. Standard deliveries will not be taken through doors, inside buildings and most certainly not up/down any flights of stairs or ramps.

If there is no one to sign for the items upon delivery or if you refuse to sign for any reason (aside from visible transit damages), you will be charged a re-delivery fee.

We will provide you with tracking information as soon as your order is dispatched from our warehouse or from a supplier's warehouse.

You will receive an email notification with tracking details once your order has been dispatched so you can keep an eye on your delivery.

For larger items such as fridges, we advise our couriers to contact you before delivery and before the driver is expected to arrive at your premises. This helps to minimise any issues with delivery because if a redelivery is required then additional costs will be incurred by you. 

For small to medium item deliveries (items under 23kg) that are sent with Australia Post or StarTrack, you will not be phoned prior to delivery but will receive tracking updates via email.

1. We are primarily an online business that utilizes multiple suppliers and third-party warehouses around the country. However, we do have our own Brisbane-based warehouse and if requested we can organise items to be collected.
2. Collection from our Brisbane-based warehouse may be automatically offered on smaller products at the online order checkout.

For detailed information about returns, please read our Returns Information page.