Polar Ice Maker 50kg Output - GK032-A
Sale price
$2,177.90Regular price $2,419.89Save $241.99
Help and policies
Delivery Terms & FAQ
IMPORTANT: Please take the time to carefully review all Delivery Terms and Delivery FAQs to avoid any unexpected issues with your order or delivery. Commercial Equipment Online is not responsible for delivery issues resulting from ordering mistakes or failure to review these Delivery Terms and FAQs before placing an order.
Warranty & Service
For warranty and service, please refer to our Warranty & Service page.
Delivery FAQ
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THIS IS VERY IMPORTANT! Please don’t assume a new appliance will fit in the same spot as your old one. Make sure to check both the product dimensions and the boxed (packed) dimensions to confirm it will fit in the intended location, and ensure the delivery path is accessible, including any narrow doorways or obstacles.
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Larger items and orders are predominantly shipped directly from our supplier's warehouse, which helps to reduce delivery costs as there is no double handling of freight and our suppliers have more favourable shipping rates. Delivery dates for your order are subject to the supplier's and courier's schedules and are usually out of our control.
If you require a more accurate delivery date/time, we ask that you please contact the courier directly once we have provided you with your tracking details. Alternatively, please contact us prior to ordering so we can request quotes from private couriers who can meet more specific delivery requirements.
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- Standard (kerbside/door-to-door) deliveries will be unloaded into a loading bay or placed outside of your premises only.
- Standard deliveries will not be taken inside the building and most certainly not up any flights of stairs, or on the other side of the counter.
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If you require anything other than a standard drop-off to your front door or loading bay, please contact us prior to ordering and we will endeavour to find a delivery solution at a reasonable price to accommodate your needs.
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Most of our couriers will not confirm an exact date or time of arrival and expect you to be at the premises from 9am - 5pm ready for delivery. You can keep an eye on your tracking details so you have an idea of when your order will be delivered. For larger items, we always advise our suppliers to inform their couriers to call you before delivery to minimise any delivery issues, however, this is not guaranteed. If a phone call is required prior to delivery, then this can only be attained by us utilising private couriers, at a higher cost. Please contact us if this is required.
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In order to keep your delivery costs down, our standard deliveries include a kerbside door-to-door (commercial address) service that involves only dropping the item off at your kerbside or onto a loading bay. Additional charges will be incurred if the courier is required to remove any packaging, old appliances, or perform additional work, and this extra work must be requested prior to placing your order so we can accurately quote you for this, otherwise, the driver delivering your goods may not be able to help you.
If you require in-store delivery, removal of old appliances, removal of packaging or a specific delivery date/time, please contact us so that we can provide you with quotes from private couriers who can accommodate your specific requirements. -
We ONLY have a 24-hour window to make a freight warranty claim, this is due to our suppliers and courier's Terms & Conditions.
- PLEASE inspect all deliveries for damages immediately upon receipt.
- If there is any visible damage, please REJECT the delivery and the courier will return it back to the warehouse of origin. This is the fastest and easiest way for us to arrange a replacement.
- Shipping damages MUST be reported within 24 hours of receiving your order, with no exceptions. If you report any damage beyond 24 hours we will not be able to arrange a replacement or compensation. This is due to couriers simply denying/rejecting any claims when received more than 24 hours after delivery. Once received, please check immediately, don't leave it for a week or a month or more!
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Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window.
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Every order is inspected by warehouse staff prior to being loaded onto a truck for delivery, so it's unlikely an order is ever damaged other than in transit. Occasionally items can move around and become damaged in transit, be damaged by a forklift, or be damaged at the courier depot.
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It's the customer's responsibility to check goods for damage and document any damages strictly within 24 hours, with no exceptions.
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Yes please keep the packaging from your order for at least 1-2 weeks and do not dispose of it immediately. If a return request is required, our suppliers will not accept any items back if there is no packaging or if the packaging has been damaged.
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All products from an order will not always be delivered together or on the same day. As we offer many different products from different suppliers, it is common for products from the same order to arrive at different times or on different days.
In this case, our support team will contact you and provide an individual tracking number for each product or supplier.
If you have any special delivery requirements please contact us at info@commercialequipmentonline.com.au prior to placing your order. Please note that there will be extra costs associated with special delivery requirements.
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Most deliveries require a signature. If no one is available, redelivery fees may apply. Authority to leave may be available with some carriers upon request, however responsibility passes to the customer once an item is left unattended.
For smaller items that are sent with Australia Post, if you are not available to accept delivery, the driver will leave a card at your premises and your order will be taken to the nearest post office for collection. Australia Post will also not be able to change any delivery information, including the delivery address, once the item has been dispatched. -
We only ship within Australia, not internationally.
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Shipping costs for smaller items are automatically calculated during the order checkout process based on your order's weight and delivery destination. In the case of larger items, shipping costs are typically calculated and invoiced after placing your order. These costs are determined by the delivery service, weight/volume, and delivery destination, and this information will be provided at the shipping stage of the order checkout.
If you require a shipping cost before placing your order please see our Request a Quote page.
It's important to be aware that addresses requiring barge or off-mainland access, such as islands, or those with unforeseen delivery hazards like steep driveways or locations not on ground level, may incur additional costs from our couriers that are not initially shown at the checkout. Once we identify that your address falls into one of these categories, we will promptly reach out to inform you of any additional charges.
Additionally, please note that while some products may indicate "free shipping" on Google Shopping, they may still be subject to a shipping quote or cost during the checkout process or after order completion on our website. This discrepancy is due to the limited software syncing capabilities offered by Google Shopping.
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We use a variety of reliable and cost-effective couriers including Australia Post, StarTrack, First Express, Couriers Please, Air Road, FedEx, Toll, TNT, SeaRoad, Big Post and Cope Sensitive Freight. We endeavour to consistently offer the best value shipping rates in Australia.
All deliveries by default are a standard kerbside/door-to-door (commercial address) service and will only be unloaded onto a loading bay or placed outside of your premises. Standard deliveries will not be taken through doors, inside buildings and most certainly not up/down any flights of stairs or ramps.
If there is no one to sign for the items upon delivery or if you refuse to sign for any reason (aside from visible transit damages), you will be charged a re-delivery fee.
We will provide you with tracking information as soon as your order is dispatched from our warehouse or from a supplier's warehouse.
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You will receive an email notification with tracking details once your order has been dispatched so you can keep an eye on your delivery.
For larger items such as fridges, we advise our couriers to contact you before delivery and before the driver is expected to arrive at your premises. This helps to minimise any issues with delivery because if a redelivery is required then additional costs will be incurred by you.
For small to medium item deliveries (items under 23kg) that are sent with Australia Post or StarTrack, you will not be phoned prior to delivery but will receive tracking updates via email.
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Products may be available for pick up however, please take note of the following:
- We are primarily an online business that utilizes multiple suppliers and third-party warehouses around the country. However, we do have our own Brisbane-based warehouse and if requested we can organise items to be collected.
- Collection from our Brisbane-based warehouse may be automatically offered on smaller products at the online order checkout.
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For detailed information about returns, please read our Returns Information page.